Terms of Service

Hafen Private provides concierge coordination for premium medical and wellness journeys, including logistics, scheduling support, and related assistance.

We do not provide medical diagnosis or treatment through this website. Any medical services are delivered by licensed medical providers and facilities.

Any medical decisions are made solely between you and the treating provider. Our role is administrative and logistical coordination as requested by you.

By using this website, you confirm that you are legally able to enter into these Terms and that the information you provide is accurate and up to date.

You agree not to impersonate any person or provide false information when submitting enquiries.

Where we arrange third-party services (e.g., travel, accommodation, security), such services are provided by independent third parties and may be subject to their own terms.

Pricing, deposits, and refundability depend on third-party policies and the specifics of your itinerary. We will confirm applicable terms before you authorize a booking.

Discretion is a core commitment of Hafen Private. We handle enquiries and arrangements with strict internal confidentiality protocols.

You acknowledge that some disclosures may be necessary to complete arrangements (e.g., to airlines, hotels, clinics), and we will minimize disclosures to what is required.

You may not misuse the website, attempt to disrupt its operation, or access systems without authorization.

You may not use the website for unlawful purposes or to transmit harmful or malicious content.

All content on this website, including branding, design, text, and media, is owned by Hafen Private or used under license and is protected by applicable laws.

Information on this website is provided for general informational purposes and does not constitute medical advice.

We do not guarantee outcomes of any medical procedure or third-party service.

To the extent permitted by law, Hafen Private shall not be liable for indirect, incidental, or consequential damages arising from your use of the website or third-party services.

You acknowledge that third-party services are outside our operational control and may be subject to delays, cancellations, disruptions, or changes by the provider.

Hafen Private operates as a concierge division associated with Hafen International and is managed by the operating company listed below.

Legal entity: Axonal Group FZ-CLL (اكسونال جروب ش.ذ.م.م-منطقة حرة).

Trade / license reference: 2422523.01. Formation number: 2422523.

Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

We may suspend or terminate access to the website or refuse an enquiry where we reasonably believe there is misuse, unlawful activity, or material breach of these Terms.

You may stop using the website at any time. Termination does not affect rights or obligations accrued prior to termination.

We may update these Terms from time to time. The effective date above reflects the latest revision.

For questions about these Terms, please contact us via the contact page.